This course provides students with the theory, skills and work integrated learning required to build a supervisory or managerial career in hospitality operations. The course covers food and beverage service, reception operations, accommodation services, events, marketing, leadership and finance. The programme consists of 50% class work (knowledge and skills development) and 50% working at the Mantra Hotel Tullamarine (gaining practical knowledge and skills). Students will work on a rotation basis to gain vital practical skills and knowledge in the industry. This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members. Major study areas for this course include; Accommodation Services Customers Service Leadership Events Food & beverage Finance Marketing Housekeeping Concierge Rooms Division Crisis Management Staff Supervision Study pathways Advanced Diploma of Hospitality Management Career pathways Graduates may seek employment as a: Restaurant or bar supervisor or team leader Concierge Duty manager Food and beverage supervisor or team leader Forecast analyst (accommodation services) Front office supervisor or team leader Reservation analyst Shift manager