This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts. Individuals at this level use initiative and judgement to plan and implement a range of leadership and management functions, with accountability for personal and team outcomes within broad parameters. They use cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others, and creative or conceptual skills to express ideas and perspectives or respond to complex problems. Course Structure To receive the Advanced Diploma of Leadership and Management students must complete all core units and, if available, a range of additional units. Core Units Manage finances Lead and manage organisational change Provide leadership across the organisation Develop and implement a business plan Additional Units Optimise customer engagement operations Manage customer engagement information Design and launch new customer engagement facilities Develop and maintain a service level strategy Develop and maintain a customer engagement marketing strategy Forecast and plan using customer engagement traffic information analysis Manage customer engagement centre staffing Manage customer engagement operational costs Plan and establish compliance management systems Develop and implement diversity policy Manage human resources strategic planning Manage employee relations Manage knowledge and information Develop and implement strategies for intellectual property management Career opportunities Executive Director Executive Manager or Director Manager, Human Resources - Strategy Manager, Human Resources (Strategy) Senior Executive Diploma-to-Degree pathway TAFE NSW Diploma-to-Degree (D2D) university pathway programs allow students to enter a Bachelor Degree program with guaranteed credit at leading universities in Sydney and NSW. Bachelor of Business Administration at ACU Bachelor of Business Administration at ACU Bachelor of Business Administration at ACU Bachelor of Business Administration at ACU Bachelor of Business Administration at ACU