This qualification is for people wanting to work in the hospitality industry. They will learn the skills required to work as a skilled operator using a broad range of hospitality skills combined with sound knowledge of industry operations. This qualification provides a pathway for them to work as a team leader or supervisor in hospitality organisations such as restaurants, hotels, catering operations, clubs, pubs, cafes and coffee shops. Course Structure To receive the Certificate IV in Hospitality students must complete all core units and, if available, a range of additional units. Core Units Manage diversity in the workplace Work effectively in hospitality service Enhance customer service experiences Manage conflict Manage finances within a budget Coach others in job skills Lead and manage people Monitor work operations Implement and monitor work health and safety practices Career Opportunities Possible job titles include: Bar supervisor or team leader Concierge Duty manager Food and beverage supervisor or team leader Forecast analyst (accommodation services) Front office supervisor or team leader Housekeeping supervisor or team leader Gaming supervisor or team leader Reservation analyst Shift manager Articulation When you finish this course you may be eligible to do Diploma of Hospitality or other diplomas in any service industry field. RN12168