This course is for people who want to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with industry-specific elective units in database support. Course structure To receive the Certificate IV in Information Technology Support (Database) students must complete all core units and, if available, a range of additional units. Core Units Action change requests Contribute to copyright, ethics and privacy in an IT environment Contribute to the implementation of the Occupational Health and Safety (OHS) consultation process Create technical documentation Determine and confirm client business requirements Identify and resolve client IT problems Implement and monitor environmentally sustainable work practices Install, configure and secure a small office home office network Career opportunities Possible job titles include customer support, database support, help desk specialist, user support technician. Articulation When you finish this course, you may apply for the Diploma of Information Technology Systems Administration R10332 or the Diploma of Database Design and Development (R10334), or a range of other Diploma qualifications. Diploma-to-Degree pathway TAFE NSW Diploma-to-Degree (D2D) university pathway programs allow students to enter a Bachelor Degree program with guaranteed credit at leading universities in Sydney and NSW. Bachelor of Information Technology ACU