专业简介
This course is for people who want be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with industry-specific elective units in service desk.
Course Structure
To receive the Certificate IV in Information Technology Support (Service Desk) students must complete all core units and, if available, a range of additional units.
Core Units
Contribute to implementing and maintaining WHS consultation and participation processes
Implement and monitor environmentally sustainable work practices
Determine and confirm client business requirements
Create technical documentation
Contribute to copyright, ethics and privacy in an ICT environment
Install, configure and secure a small office or home office network
Identify and resolve client ICT problems
Action change requests
Career opportunities
Possible job titles include customer support, help desk specialist, PC support technician and user support technician.
Articulation
When you finish this course, you may be eligible for advanced standing in: Diploma of Information Technology Systems Administration R10332 Diploma of Database Design and Development R10334.
Diploma-to-Degree pathway
TAFE NSW Diploma-to-Degree (D2D) university pathway programs allow students to enter a Bachelor Degree program with guaranteed credit at leading universities in Sydney and NSW.
Bachelor of Information Technology ACU
- 课程时长: 1-2年或以学校或offer为准
- 学费: AUD $10,310 for the entire course 以学校或offer为准
- 开学时间: 每年2或7月
- 总学分: 0
- 是否移民专业: 否 访问官网链接
入学要求
国际学生入学条件
While there is no formal academic entry requirement for this course, it is recommended applicants have completed year 12 or equivalent.
Students should have an understanding of the basic operations of a computer, the internet and Microsoft applications such as Word and Excel.
Academic IELTS 5.5 or TOEFL (iBT) 46 or Certificate III in Advanced English for Further Study at TAFE NSW or equivalent.
如何申请
- 申请材料要求
- 是否需要文书 否
- 申请费 100澳币
- 申请周期 1-2月
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